Payments Officer

Payment Officer (x3 Roles)

• Location: Geelong (Hybrid: 3 days in office, 2 days from home)
• Rate: $52.00 per hour + super
• Term: Temporary (ASAP – 31 December 2026)

About the Opportunity

As a Payment Officer, you will be responsible for the timely and accurate processing of high-volume provider accounts and client reimbursements. This role is a dynamic blend of financial processing, proactive problem solving, and high-quality customer service.

Key Responsibilities

• Efficient Processing: Manage medical treatment costs and accurately process provider accounts to ensure eligibility of the medical excess threshold.
• Customer Service Excellence: Provide first call resolution via inbound and outbound calls through the dedicated accounts phone line.
• Problem Solving: Use LEAN techniques to identify the root cause of payment issues and implement process improvements.
• Technical Management: Utilize specialized systems including AVANTI, CPS, and the Electronic Data Interchange (EDI) system.
• Stakeholder Engagement: Proactively call providers to resolve billing inquiries and increase their understanding of billing standards to prevent rework.

Key Selection Criteria

To be successful in this role, you will demonstrate:

• High-Volume Processing: Proven experience managing and processing a large volume of accounts quickly and with exceptional accuracy in a demanding environment.
• Negotiation and Influence: Strong communication and negotiation skills, with the ability to influence stakeholders to achieve rapid issue resolution.
• Detail-Oriented and Autonomous: Excellent attention to detail and the capacity to work independently on repetitive tasks.
• Desirable: Background in Allied health, Medical or Legal admin space or Data entry space is desirable.

Eligibility and Assessment

• To be considered for this role, candidates must possess full working rights in Australia.
• A key requirement for successful applicants is the completion of a Data Entry test. This assessment measures typing speed and accuracy, which are critical skills for the position.

Choose Randstad for your next career move and benefit from:

• Financial Benefits: Weekly Pay, monthly superannuation contributions, and the option for salary sacrificing.
• Professional Development: Gain access to coaching, professional development opportunities, and exclusive "pre-market" roles for career advancement.
• Dedicated Support: Receive comprehensive care with 24-hour consultant response times, regular onsite meetings, and access to an Employee Assistance Program (EAP).
• Exclusive Perks: Take advantage of special savings on health insurance, mobile phone plans, retail shopping, and cinema tickets.